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We want your Rue Roosevelt jewels to arrive safely and beautifully packaged, ready to become part of your jewellery collection.

Every order is carefully packed and sent by yours truly, because we believe the unboxing experience should be just as special as the jewels inside.

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PROCESSING & DISPATCH

Please allow 1–2 business days for your order to be processed and packed before dispatch.

Once your order has been dispatched, you'll receive an email confirmation with your tracking details, so you can follow your jewels along their journey.

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AUSTRALIAN SHIPPING

All Australian orders are shipped via Australia Post Standard or Express Post.

Standard Post: Estimated delivery within 2–5 business days from dispatch.

Express Post: Estimated delivery within 1–2 business days from dispatch, depending on your location.

Please note that delivery times are estimates and may vary during busy periods, sales, public holidays or due to circumstances outside our control.

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INTERNATIONAL SHIPPING

We're proud to ship our jewels internationally. 

Simply select your country at checkout to view the available shipping options and costs.

International delivery times vary depending on your location and customs processing. Any customs duties, taxes or import fees charged by your destination country are the responsibility of the customer.

If you can't find your country at checkout, email us at rueroosevelt@gmail.com and we'll do our best to help.

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RETURNS & REFUNDS

Changed your mind? No worries. We accept change-of-mind returns on eligible items that are unworn, unused and undamaged.

Return requests must be made within 7 days of receiving your order by emailing rueroosevelt@gmail.com with your order number and details of the item you would like to return.

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Please wait for your return to be approved before sending your item back to us.

For change-of-mind returns:

• Items must be unworn, unused and in their original condition.

• Items must be returned in their original packaging.

• Return postage is the responsibility of the customer.

• An $8 AUD packaging fee will be deducted from your refund if the original Rue Roosevelt packaging is not returned with your item.

We recommend using a tracked postage service when returning your order, as Rue Roosevelt cannot be responsible for parcels lost in transit on their way back to us.

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EARRINGS 

For hygiene reasons, earrings cannot be returned or refunded for change of mind.

This does not affect your rights if your earrings arrive faulty, damaged or otherwise fail to meet the consumer guarantees under Australian Consumer Law.

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REFUNDS

Once your return has been received, we'll inspect the item to make sure it meets the conditions outlined above.

Approved refunds will be issued to the original payment method used for your order.

Please allow time for your bank or payment provider to process the refund once it has been issued.

Original shipping charges and return postage costs are not refundable for change-of-mind returns.

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FAULTY, DAMAGED OR INCORRECT ITEMS

We take care to inspect and beautifully package every Rue Roosevelt order before it leaves us, but if something isn't right, please get in touch.

If your jewellery arrives faulty, damaged or you receive an incorrect item, email rueroosevelt@gmail.com as soon as possible with:

• Your order number

• A description of the issue

• Clear photographs of the item and, where relevant, the packaging

We'll review the issue and work with you to arrange an appropriate resolution.

Our change-of-mind return conditions, including the 7-day return period, original packaging requirement and $8 packaging fee, do not limit your rights in relation to faulty or defective products.

Where an item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

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RETURN SHIPPING

For approved change-of-mind returns, the cost of returning the item is the responsibility of the customer.

If an item is confirmed to be faulty, Rue Roosevelt will handle return costs in accordance with your rights under Australian Consumer Law.

Please keep your postage receipt and tracking information until your return has been finalised.

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AUSTRALIAN CONSUMER LAW

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

 

NEED HELP?

If you have any questions about a return, refund or your order, please email us at rueroosevelt@gmail.com.

We’ll always do our best to make things right. ♡​

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